Refund policy

Returns and refunds

Our coffee is roasted to order and is a perishable food product, so we are not able to accept returns of coffee once it has shipped.

If something is wrong, we will make it right. If your order arrived damaged, you received the wrong coffee or grind, or the coffee simply is not what you hoped for, email convivecoffeeroastery@gmail.com within 14 days of delivery with your order number and a quick note (a photo helps for damage). We will send a replacement or refund the item, whichever you prefer.

Refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

Merchandise and brewing gear, if offered, can be returned unused within 30 days for a refund; the buyer covers return shipping unless the item arrived damaged or incorrect.